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Grievance

24X7 SMS Facility

Consumer can send SMS to 58888 to register their complaint in the format given below:

 

    • BESCOM   < Sub- division code> < Nature of complaint>         
      Ex: BESCOM N2 No Power Supply since 10.10 PM

The functioning of application is as follows:

    • Once the SMS is received, consumer gets back the acknowledgment message with ticket number. If Consumer does not receive acknowledgement message he/she can call to 1912 or mail to helplinebescom@gmail.com

    • The application forwards complaint message to the concerned Sub-Divisional AEE, EE for necessary action.

Last Updated: 20-03-2020 11:36 AM Updated By: Admin


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